Terms and Conditions/ Details and Information

Payment Options:

Credit Card:

The quickest and most convenient way to pay is via credit card.  We accept all major credit and debit cards excluding amex.

The other advantage with credit cards is that your order can be dispatched to you very quickly.

Cheque:
UK customers can pay with personal cheque.  This is much slower as we have to wait to receive your cheque before dispatch.

Ordering:

You can order from us either buy phone during opening hours or 24 hours via email.  Our phone line is equipped with an answer machine if you need to leave us a message.

Our phone number is: 020 8505 33 88

Our email address for orders is: sales@thehockeyshopatolhc.co.uk

When ordering please include contact details so we can contact you if we have any questions regarding your order.

Delivery Services:

We offer a selection of Royal Mail delivery options contact us for more details and so we can work out the right price for your order.

Returns Policy:

We want you to be happy with every product you buy from us, for whatever reason we know sometimes you may want to return items.

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item unmodified from factory specifications within 7 days of delivery. This applies to all of our products

To cancel this contract, you must first contact us so we know what is coming back to us.  Please package the relevant item securely and send it to us with so that we receive it within 7 working days of the date that the item was delivered to you. Our return address is...

The Hockey Shop,

Old Loughtonians Hockey Club,

Roding Sports Centre,

Luxborough Lane,

Chigwell,

Essex,

IG7 5AB

Remember to mark package and/or customs labels with "Returned Goods". If we are charged import duty or additional postage charges on returned goods this will be deducted from any refund or credit.

For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

As soon as we receive returned items, we will refund the relevant part of the purchase price for that item in GBP (UK Pounds Sterling) currency.

Returning Faulty Goods:
All of the products we stock are carefully selected to ensure maximum quality and are checked for any defects through before dispatch.

With this in mind, it is very rare for any item to need to be returned to us. If a product is found to be faulty due to a defect this is normally covered by the manufacturer's own warranty.

If a product is incorrect or faulty then once we have received the returned package we will inspect and by default we will replace with an identical or similar item with your agreement. All returned items are the responsibility of the customer until received by our company.

Quality assurance:
All products sold are brand new, unused and as supplied directly from the respective manufacturers and/or distributors. We rarely sell second hand or used products and if we do they will be clearly market as such also no items are sent out on a "trial" basis.

Disclaimer:

Whilst every effort is made to ensure that all prices and product details shown on this web site are correct and up to date, we do not guarantee this as availability of products and information from suppliers and manufacturers is subject to change.

If you have any questions about any product shown on this web site, please ask.

Back To Homepage